11/22/2023 0 Comments Ny mas transportationMy wife felt sorry for me because it was very cold that night, I was waiting for three hours and 17 minutes and she called me an **** Taxi to pick me up. I have already waited outside for 3 hours and 17 minutes for the car to pick me up in the freezing weather. I called my medical transportation company and I explained the situation to Medical Answering Services by phone but they didn't want to call them to resolve this terrible situation. I called the company *** **** ********* * *** ******** and they lied to me by phone telling me that they didn't have that trip from Medical Answering Services. He told me that he couldn't take me to my house and he told me to get out of his car in a rude way. He was a gentleman from Pakistan and after he found out that the taxi ride was going to get paid by ********, he said in a rude way that he was only taking cash, I told him that I was a ******** patient to have a little compassion. I got inside the car thinking that he was going to take me home after I was waiting for more than 2 hours and 24 minutes. I waited in a terrible cold weather and I got sick with a cold because of them. I was waiting in very cold weather and I was calling them many times but they were lying to me telling me that they were looking for a driver to take me home. I feel pain and I can't stand in the cold for a very long time. I have 3 herniated discs,I have sciatica and also several pinched nerves. I suffer from Patellofemoral Pain Syndrome and Osteoarthritis in my spinal cord. They were saying to me that they were looking for a driver for more than 3 hours. They were lying to me the entire time without any compassion about my health problems. One of the car companies ****** ******* *** ******* was supposed to pick me up from my therapy center to my home in Brooklyn. I called the car service pick me up in my therapy center but they never showed up to pick me up. I was waiting for my car to come to pick me up for around 3 hours and 17 minutes. I was coming from my physical therapy appointment in Brooklyn. The worst of everything happened to me last February 13th,2023 in the night. I had several cases when they made me miss medical appointments and I arrived late to physical therapy because they were very late to pick me up. I had a few drivers who were even racist to me. Some drivers that were coming even several hours late and drivers that were very bad and mean to me when they transported me to my medical appointments. They have very bad transportation companies and bad taxi companies working for them. This is the company that is providing my medical transportation to my medical, dental, radiology appointments and physical therapy sessions through my insurance company. Some of the car services and drivers have been causing me a lot of problems. I've been a member of the company for several years. I'm writing to you because I would like to file a complaint against my medical transportation company Medical Answering Services LLC from Syracuse. As a result I had to use the money for my rent for a hotel and a bus to ensure that my daughter was able to have necessary procedure even though I gave MAS a weeks notice of the appointment. I called MAS back and spoke to Jasmine, a manager, at first she told me there was nothing she could do, then she says she would reach out to the director and someone would call me back. At that point I was no longer able to get a hold of anyone at ********** ****** being that it was after 5pm on a Friday. Again, I called the social worker and she was going to get it taken care of right away. I received an email at 4:44 that the letter has to be signed by a physician. I immediately called and had the social worker send it over. On Friday at 1:30 pm I received a call from ********** ****** and was told I needed a letter of medical necessity. I called multiple times throughout the week. I called Medical Answering Services on 5/1 to set up transportation. My daughter has a medical appointment in NYC on 5/8.
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